The terms, plainly

ummute is for anyone who wants to sound better when they speak. There is no age bar beyond the one the law sets: if you are under 13, a parent or guardian needs to agree on your behalf, because UK data-protection law says a child that age cannot agree to this alone. That is a rule about consent, not a judgement about who this is for.

ummute is a tool for practicing your own speech and improving how you sound. Use it for that. Don’t use it to break the law or anyone’s rights, don’t feed it recordings of people who haven’t agreed to be recorded, and don’t try to overwhelm or abuse the service — it is small, and runs on a modest budget.

Your first takes are free. On the web that means one take before signing in with Google; on WhatsApp it means a small number of reads, counted down as you use them, on an account opened by the number you message from. Either way you are responsible for the account you use. Fair-use limits keep running costs sane; reaching one isn’t a punishment, just a ceiling.

If you message ummute on WhatsApp, it will reply: a read on the voice notes you send, and a line to practise. It will also send the occasional practice reminder on its own — a handful a week at most, and daily only in your first week, when a reminder is the point.

Reply STOP and those reminders end immediately. WhatsApp itself is Meta’s, and their terms apply to the messages alongside these; ummute doesn’t charge for messages, but your own network or data plan might.

Payment is taken by Stripe, which handles the card details — ummute never sees them. The price you are shown is the price charged, in the currency shown.

The seven-day pass is a single payment for seven days of access. It does not renew and nothing is taken again. Monthly and annual plans renew automatically until you cancel, and cancelling stops the next payment while leaving you the time you have already paid for.

You have fourteen days to change your mind about anything bought online. Access starts the moment you pay, so you can use it while you decide — if you cancel inside those fourteen days, email and we’ll refund you, less anything you’ve already used. Nothing here removes a right the law does not let you give up.

If something goes wrong — you were charged twice, charged after cancelling, or the service did not work — email contact.ummute@gmail.com and it will be put right. Refunds are sent back to the card that paid.

You keep ownership of everything you record. By using ummute you give permission to process those recordings for the single purpose of giving you feedback — the privacy page explains exactly how.

ummute is offered as it is. Its feedback is careful guidance, not a certified assessment — a coach’s note, not a verdict, and not language, medical, or professional advice. The service may change, pause, or go away, and perfect availability isn’t promised.

To the extent the law allows, ummute isn’t liable for indirect or knock-on losses that follow from using it, and the service comes without warranties beyond those the law insists on. Nothing here limits anything that can’t lawfully be limited.

To close your account and have your data removed, email contact.ummute@gmail.com.

ummute is run from the United Kingdom, and these terms are governed by the laws of England and Wales.

These terms may change. Continuing to use ummute after a change means you accept it.